When you have a Q&A session coming up with employees, customers or stakeholders anything can happen, and it usually does. As a leader you want to do three things: make your points stick, hold the people’s attention and be a confident presence in the room. Here are four response starters that will grip your listeners, invite real connection and save you a world of trouble:

A product or service is remarkable when people make positive remarks about it. What can you or your company do to make your services or products remarkable? Gather the leadership of your company around a table and compare what you are doing with the mindset of people who produce remarkable stuff. Or take some quiet time and brainstorm innovative solutions that will bedazzle your boss.